Frequently asked questions
Can I wear shoes in the bounce houses?
No, socks only
Can I cancel my reservation?
Yes, to avoid any penatly all reservations must be cancelled 72 hour prior to delivery date, Within 72hours there will be a 25% penalty 48 hours prior there will be a 50% penalty and the day of there will be no refunds. For inclement weather cancellations there will be an instore credit issued to be used with in year, as long as we dont come and set up. Once we set up, there will be no refunds or credits.
Do I stay with my child for PNO?
No, you drop your child off and pick up your child at the appropriate ick up time.
What if i damage the bounce house?
You are responsible for any damage to the bounce houses or party rental equipment once it is in your possesion. Please contatct us immediately.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 75 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Do you require a deposit?
Yes all orders are paid in full at the time of the reservation. If your party or event is cancelled due to poor weather conditions, we will issue a store credit for one year.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Does the standard rental time include your set up time?
No. We arrive early to set up so you get the entire rental time to play
What payments do you take?
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We only accept checks from churches, schools, and other businesses 7 days minimum prior to event.
What about Inclement weather?
For the safety of our equipment and personnel, we will not setup equipment under the following conditions:
Local rain forecast above 60%
High winds(15mph or higher)
Temperatures below 40 degrees
We recommend that you always reserve an alternate indoor location for your event such as a church, school or local gym or a Parks 'n Rec indoor facility. Keep in mind, ceilings must be 18-20' high to accommodate inflatables. We will work with you to reschedule your rentals if we are unable to set up due to environmental and/or weather conditions; You will be be given an instore credit to use within in 1 year. Once equipment has been setup, no refunds or credits will be issued.
How many people can play in the inflatable at one time?
Each inflatable has a maximum weight limit and occupant capacity listed on the safety information panel typically near the entrance of the unit. The rental agreement and rules for operation will be discussed with you at time of delivery and will review the number of users allowed on the equipment.
Adult supervision is required at all times for safe operation of any inflatable unit.
Basic Jumpers 6-8 Kids (800 lbs)
Combo Units 8-10 Kids (1000 lbs)
Obstacle Courses/Dual Lane Slides 2 Kids at a time.
Is the inflatbale safe and clean?
Yes, our rentals are constructed with quality and safety in mind! All units are constructed from commercial grade vinyl, with double stitching and are fire retardant.
Units are routinely sanitized beyond normal cleaning with an anti-bacterial/anti-microbial solution for additional protection.
We are committed to making sure you have a clean, healthy, and safe rental experience.
You will have an opportunity to inspect equipment at time of setup.
Our crews can and may need to clean equipment on site as logistics, travel factors (gravel or dirt roads) and weather can impact equipment condition.
We will deliver in stock equipment up to 10 miles free of charge when minimum order requirements are met.
Travel above 10 miles will require and additional fee of $29 and a $1.50 a mile.
Sub Vended or Special Item Pick Up items from other vendors will trigger additional travel charges. (i.e. if we drive to Atlanta to pick up a chandelier you will incur additional travel charges)
How much electricty do i need?
Our inflatables are inflated using enclosed electric blower units that are powered by a standard 110 volt, 15-20 AMP, three-prong electrical outlet.
Each blower draws roughly 9-10 Amps (1,000 -1,100w). Larger units may require multiple blowers or higher horsepower equipment.
Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Other event equipment should not be placed on the same power source. The blower units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
A generator may be used to power the units if sufficient outlets/power is not available.
What should I do if i lose power or have another problem?
Immediately call us at 570-266-7776 with any concerns regarding personnel or equipment. In case of a emergency, dial 911.
Power failure is the primary source of inflatable failures.
-Check the plugs, is the connection loose? Did someone trip it out of place?
-Is the Blower Motor still in the on position?
-Check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
-Immediately remove any persons playing in or on the inflatable during a power failure.
How Long is the rental period?
Al day rentals of our equipment is standard.
Earliest Scheduled Delivery 9am
Latest Scheduled Pick UP 8pm
Inflatables: Typically delivered in the morning and picked up by 8PM. Exceptions are available for later pickup or overnight rentals. Additional charges may apply.
Multi Day Rentals are available.