FAQ

Frequently asked questions

Can I wear shoes in the bounce houses?


To add a new question go to app settings and press "Manage Questions" button.




Can I cancel my reservation?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Do I stay with my child for PNO?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




What if i damage the bounce house?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.




Do we have to keep it plugged in the entire time?


Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 75 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.




What surfaces do you set up on?


We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.




Do you require a deposit?


Yes all orders require a $50 Credit Card deposit. If your party or event is cancelled due to poor weather conditions, we will refund your deposit.




Are we responsible for the unit if it gets a tear or damaged in any way?


Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.




Does the standard rental time include your set up time?


No. We arrive early to set up so you get the entire rental time to play




What payments do you take?


Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We only accept checks from churches, schools, and other businesses.




What about Inclement weather?


Inclement Weather

For the safety of our equipment and personnel, we will not setup equipment under the following conditions:

Local rain forecast above 60%
Snow/ice
High winds(15mph or higher)
Muddy conditions
Temperatures below 40 degrees


We recommend that you always reserve an alternate indoor location for your event such as a church, school or local gym or a Parks 'n Rec indoor facility. Keep in mind, ceilings must be 18-20' high to accommodate inflatables. We will work with you to reschedule your rentals if we are unable to set up due to environmental and/or weather conditions; Once equipment has been setup, no refunds (in-store credit) will be issued solely due to environmental and/or weather conditions.




How many people can play in the inflatable at one time?


Each inflatable has a maximum weight limit and occupant capacity listed on the safety information panel typically near the entrance of the unit. The rental agreement and rules for operation will be discussed with you at time of delivery and will review the number of users allowed on the equipment.

Adult supervision is required at all times for safe operation of any inflatable unit.

Typical Limits:
Basic Jumpers 6-8 Kids (800 lbs)
Combo Units 8-10 Kids (1000 lbs)
Obstacle Courses/Dual Lane Slides 2 Kids at a time.




Is the inflatbale safe and clean?


Yes, our rentals are constructed with quality and safety in mind! All units are constructed from commercial grade vinyl, with double stitching and are fire retardant.

Units are routinely sanitized beyond normal cleaning with an anti-bacterial/anti-microbial solution for additional protection.

We are committed to making sure you have a clean, healthy, and safe rental experience.

You will have an opportunity to inspect equipment at time of setup.

Our crews can and may need to clean equipment on site as logistics, travel factors (gravel or dirt roads) and weather can impact equipment condition.




Travel Charges


We will deliver in stock equipment up to 20 miles free of charge when minimum order requirements are met.

Travel above 20 miles will trigger a $3 per mile charge for any mileage above the first 20. (26 miles = $3 Travel Fee)

Sub Vended or Special Item Pick Up items from other vendors will trigger additional travel charges. (i.e. if we drive to Atlanta to pick up a chandelier you will incur additional travel charges)




How much electricty do i need?


Our inflatables are inflated using enclosed electric blower units that are powered by a standard 110 volt, 15-20 AMP, three-prong electrical outlet.

Each blower draws roughly 9-10 Amps (1,000 -1,100w). Larger units may require multiple blowers or higher horsepower equipment.

Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.

Other event equipment should not be placed on the same power source. The blower units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).

A generator may be used to power the units if sufficient outlets/power is not available.




What should I do if i lose power or have another problem?


Immediately call us at 570-266-7776 with any concerns regarding personnel or equipment. In case of a emergency, dial 911.

Power failure is the primary source of inflatable failures.

-Check the plugs, is the connection loose? Did someone trip it out of place?

-Is the Blower Motor still in the on position?

-Check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.

-Immediately remove any persons playing in or on the inflatable during a power failure.




How Long is the rental period?


Al day rentals of our equipment is standard.
Earliest Scheduled Delivery 9am
Latest Scheduled Pick UP 8pm

Inflatables: Typically delivered in the morning and picked up by 8PM. Exceptions are available for later pickup or overnight rentals. Additional charges may apply.

Multi Day Rentals are available.





Scranton Bounce Houses

102 N Blakely St #206 Dunmore Pa 18512

© 2020 by Scranton Bounce Houses

Contact

For more information about our events or rentals, feel free to contact us.

Phone number: 570-266-7776